1. What types of shoes do you sell?
At Luciana Shoes, we offer a wide variety of footwear for all occasions. Our collection includes stylish wedges, comfortable flats, trendy heels, sandals, boots, and much more. Whether you’re looking for casual everyday wear or something more elegant, we have the perfect pair for you.
2. How do I place an order?
Placing an order is easy! Simply browse through our collection on our website at www.luciannashoes.store, select the shoes you love, choose your size, and proceed to checkout. We accept a variety of payment methods for your convenience.
3. Can I change or cancel my order?
Once an order is placed, we process it quickly to ensure timely delivery. If you need to make any changes or cancel your order, please contact us at service@luciannashoes.store within 24 hours of placing your order, and we will do our best to accommodate your request.
4. What sizes do you carry?
We carry a wide range of sizes to accommodate various foot types. Our size charts can be found on each product page, and we recommend referring to them before making your purchase to ensure the best fit. If you need further assistance, feel free to reach out to our customer service team.
5. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to follow your package’s journey through the carrier’s website.
6. Do you offer international shipping?
At this time, we offer shipping within the United States. We are working on expanding our shipping options to include international destinations in the future. Stay tuned for updates!
7. What is your return policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your shoes, we offer a 30-day return policy. The shoes must be in unused, unworn condition and in their original packaging. For returns, please contact us at service@luciannashoes.store, and we will guide you through the return process.
8. Do you offer exchanges?
Yes! If you would like to exchange your shoes for a different size or style, please contact us within 30 days of receiving your order. We’ll help you with the exchange process as quickly as possible.
9. Is it safe to shop on your website?
Absolutely! We use the latest encryption technology to ensure that your personal information and payment details are secure. Shopping with us is completely safe and confidential.
10. How can I contact customer service?
Our customer service team is here to assist you! You can reach us by email at service@luciannashoes.store or by phone at 513-999-6736. We’re happy to help with any questions or concerns.
11. Do you offer gift cards?
Currently, we do not offer gift cards, but we are considering adding this feature in the future. Stay tuned for updates!
12. Are your shoes sustainable or eco-friendly?
At Luciana Shoes, we are committed to improving our sustainability practices. While we are continually working on sourcing more eco-friendly materials, we ensure that all our products meet high standards of quality and durability.